This Privacy Policy describes how The Corbett Sapphire Resort ("we," "us," or "our") collects, uses, and protects the personal information of our guests, website visitors, and users of our services. By using our website and services, you consent to the practices described in this policy.
We collect information that helps us provide and improve our services, including:
Personal Identification Information: Name, email address, phone number, physical address, and government-issued ID (collected during booking or check-in).
Booking and Transaction Data: Details regarding the rooms, packages, or facilities booked (e.g., experiences, spa treatments), pricing, offer details, and payment information (processed securely via a third-party payment gateway).
Technical Data: Information about your visit, including IP address, browser type, operating system, and pages viewed (for website analytics and functionality).
Marketing Preferences: Your preferences regarding receiving marketing communications and offers.
We use the collected data for the following purposes:
To process and confirm your reservations, including rooms and package experiences (e.g., Couple Spa, Jacuzzi Dinner).
To provide and manage the facilities and services during your stay (e.g., 24-Hour Front Desk, Car Parking).
To communicate with you regarding your booking, stay updates, inquiries, and special offers.
To improve our website, services, and facility offerings based on user feedback and usage data.
For internal record-keeping and administrative purposes.
To comply with legal obligations and resolve disputes.
We do not sell, trade, or rent your personal identification information to others. We may share information with:
Service Providers: Trusted third parties who assist us in operating our business and providing services (e.g., payment processing, IT support, marketing analysis), provided they agree to keep this information confidential.
Legal Compliance: When required by law, subpoena, or legal process to protect our rights, property, or safety, or that of others.
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and transaction data stored on our systems.
You have the right to access, update, or request deletion of your personal data. You may also opt-out of receiving marketing communications at any time.
